Account and security
How to contact our Customer Care Team?
Welcome to Bithoven.com! We are happy to assist you with all the questions that might arise in the course of our cooperation.
There are three main options to get in touch with us:
1) Live chat;
2) Online contact form;
3) Email us at
If your issue demands an urgent solution, notify our live chat immediately. They respond to all requests within 2-3 minutes.
If your issue is more complex, it is better to fill in an online contact form. In this case, you will get a reply within 8 hours.
We also recommend checking out our FAQ. It covers the most common issues our customers face.
How to protect my account?
How to restore access to my account?
How to set up 2-Step Verification (2FA)?
What security options do you offer?
Suspicion of hacking
How to manage notifications?
What is a 4-digit PIN-code?
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