“Cryptocurrencies” shall mean digital or virtual currencies such as bitcoins, litecoins, etc., which can be purchased, sold and traded on the trading platform. Cryptocurrencies represent a digital value that functions as a medium of exchange and include, but are not limited to, digital tokens and digital coins. These cryptocurrencies are transmitted exclusively by means of blockchain technology and do not have a legal tender status in any country or jurisdiction.
“Bithoven.com account” refers to the account created by the user on the trading platform.
“Deposit” of cryptocurrencies shall mean the remittance of cryptocurrencies to the account from the third party service.
“Withdrawal” of cryptocurrencies shall mean the remittance of cryptocurrencies from the account to the third party service.
“Trade” shall mean an exchange of cryptocurrencies performed by one user or between two users on the trading platform. As a result, the cryptocurrencies are deposited/withdrawn to/from the user’s account on Bithoven.com. The trade shall not be understood as a marginal trade.
“Transfer” shall be understood as any withdrawal, deposit or trade performed by the user on the trading platform.
“Bithoven.com IP” refers to all intellectual property rights in all content and materials available on the trading platform, including but not limited to the Bithoven.com name, trademark, logo, images, graphics, design, software, applications, audio and video materials, files, text, data, information, prices, trades, graphs, charts and other types of content published on the trading platform.
“Legal tender” means any national currency, not a cryptocurrency, which can be used to purchase cryptocurrencies.
“Feedback” shall mean any input regarding the Bithoven.com services, such as suggestions, information and complaints about the said services provided by email, live chat, social media or any other means of communication.
“Communications” shall mean all conversations, discussions, negotiations, inquiries, agreements, correspondence, emails, advertisements, notifications, documents and any other form of verbal or written text exchanged between the user and the trading platform.
“Associates” are Bithoven.com, and each and every one of its respective employees, agents, directors, shareholders, partners, attorneys and anyone acting on behalf of the trading platform.
“Third party service” refers to any platform maintained by a third party where the user may have an account and/or hold cryptocurrencies.
“Third party content” refers to the content and materials created by the third parties and displayed on the trading platform.
“Force majeure event” shall be understood as any event beyond Bithoven.com's reasonable control including but not limited to fires, floods, earthquakes, extraordinary weather conditions, wars, insurrections, lawful acts of public authorities, riots, strikes, labor disputes, accidents, power outages, equipment or software malfunction, security breaches and cyberattacks, criminal acts, suspension of bank accounts, market volatility, third party omissions, or any other interruptions or failures that cannot be reasonably foreseen or provided against.
1.4. Bithoven.com does not offer any advisory or consulting services nor in investment or in taxation or legal issues or escrow services. Bithoven.com does not provide any financial services. Bithoven.com does not provide any ICO (Initial Coin Offering) or related services, does not produce any virtual (crypto) coin mining, does not trade (exchange) any securities or derivatives or any other financial instruments.
Once the identity and address are verified, the daily withdrawal limit is set at 100 BTC or equal to this sum for all cryptocurrencies supported on Bithoven.com at current exchange rate.
At registration, the user has to state an email address as a username and choose a secure password. The user is allowed to create no more than one account on Bithoven.com. You shall not permit the use or access of the services through your account by a third party. You are liable for all activities conducted through your account, whether or not authorized by you through the account. Using multiple accounts for any malicious activity will result in immediate account termination. The administration of Bithoven.com reserves the right to terminate any user account without prior notice. You can also register using your social network account. Bithoven.com provides 2-Step Verification for its users via Google Authenticator that implements two-step verification service. Authenticator provides a six- to eight-digit one-time password which users must provide in addition to their username and password to log in. The users may use or decline to use 2-Step Verification on their own discretion.
2.2. Before users can get started using the trading platform, they need to register on the website. To complete the registration and get verified, the user has to comply with identity verification requirements according to AML/KYC Policy and state the following information:
First Name and Last Name;
Date of birth;
Identity document (ID) type and number, issue and expiration date, country of issue.
Our identity verification procedure requires the user during the registration to provide us with:
(a) not expired ID document (e.g., national ID or international passport or driver's license) – first page with photo.
(b) proof of address (e.g., a certified tenancy agreement or a bank statement with address and full name mentioned (issued within the last 3 months) or a utility or electricity bill with address and full name mentioned (issued within the last 3 months) or tax return or council tax with address and full name mentioned (issued within the last 3 months) or other official document with current residential address and full name).
The user should provide us with the scan copy of the abovementioned documents AND a “selfie” photo of him(her)self holding a sheet of paper with the text “Bithoven.com” and the current date. Once the registration and identity verification procedure are completed and confirmed by us, the user can use the Bithoven.com services.
Bithoven.com has a right to reject any person on registering on www.bithoven.com and using related services according to AML/KYC Policy. Bithoven.com may from time to time temporarily reject customers from some countries/territories. This can be because of legal issues or AML/KYC Policy or technical reasons or other temporary reason.
2.3. The rights from this contract and the personal area are not transferable. Users are required to keep their password secret and to change the password immediately if there is a certain likelihood that third parties might have access to the password. Bithoven.com will never ask users for their password, neither by email nor by telephone. Therefore users will never reveal their password by phone or by email, even if an email or telephone call makes the impression to be coming from Bithoven.com.
2.4. During the registration users are required to state correct and complete information about themselves. This data is stored in the personal area which is only accessible by the user.
2.5. Users inform Bithoven.com immediately about any changes of the stated data. This especially applies to contact information.
2.6. Users can manage, change or update their personal information at any time. In case to do it users should send an e-mail to us, so this can be sorted out for users.
3.1. The trading platform is offered by Bithoven.com exclusively to private individuals. The trading platform can only be used by registered users on their own account.
3.2. Moreover, Bithoven.com only grants access to users who
are contractually capable (have full legal capacity (competence) without restrictions);
have stated the minimum required information about them during the registration;
Private individuals must further possess unlimited legal capacity to gain access to the trading platform.
4.1. The trading platform is made available under the current state of technology. The use of the trading platform assumes that users have access to technical means that are necessary to access the trading platform (a computer, internet connection, etc.). Bithoven.com has the right to further develop the service environment constantly.
4.2. Bithoven.com only submits data within the personal area of the trading platform by an encrypted connection but has no influence on the transfer of data via the internet itself. Bithoven.com secures its systems against unauthorized access to secured data. An absolute protection against attacks by hackers however is not possible at the current state of technology and Bithoven.com is not liable if such happens.
4.3. Bithoven.com strives to make the trading platform accessible at any time within technological and economic reasons. However, it is not always possible and you agree with that. Especially maintenance, security and capacity reasons as well as events that are beyond the control of Bithoven.com (disruptions of public communication networks, power outages or similar incidents) can lead to short term disruptions or to a temporary shutdown of the trading platform. Bithoven.com does not assume any liability for circumstances that are beyond the control of Bithoven.com. The access to the trading platform also depends on the technological equipment of the user and the data transmission through the internet by third parties.
4.4. Bithoven.com provides its services based on the current technical status of the internet and the current technological, legal and commercial surrounding conditions for its use. Bithoven.com is not obligated to increase the scope of its services, even if this was possible due to technological developments of the internet.
4.5. Bithoven.com reserves the right to change the services offered on the trading platform.
5.1. By creating an account on the trading platform, you represent and warrant that:
You are of legal age to use our services in your respective country and/or jurisdiction.
You will not use our services if your respective country/jurisdiction prohibits cryptocurrency transactions or requires an approval or authorization of any kind which Bithoven.com does not have.
You will stop using our trading platform immediately if your respective country/jurisdiction prohibits the services we offer.
You act on your behalf and use your own personal information.
You do not provide any false, inaccurate or misleading information.
In case you register on behalf of any legal entity, you warrant that the legal entity is duly organized and existing under the laws of your respective country or jurisdiction, they have never been suspended or removed from our trading platform, and that they have given you permission to act on their behalf.
In case you register on behalf of any person, you warrant that we have never suspended or removed that person from our trading platform. You warrant that the person has allowed you to act on their behalf, and that by doing so they do not violate the laws of their respective country or jurisdiction.
Cryptocurrencies that you transfer to our trading platform are not sold, encumbered, seized or frozen.
You have never had access to our services be suspended or terminated by us.
You do not violate the rights of any third party by entering into legal relationships with us.
You do not and will not violate any legal or contractual obligations or infringe Intellectual Property Rights.
You will not try to disrupt or disrupt the functionality of our trading platform.
You will not engage in illegal activities involving any type of fraud, illegal gambling, money-laundering, bribery, terrorism, etc.
You will not use robot software (or any other software that is not Bithoven.com) to copy or modify our web pages without our prior consent.
You will not create any applications that work with our trading platform without our prior consent.
You take complete responsibility for your actions on our trading platform.
You are not a subject of any sanctions of any country or international organization.
5.2. If you are not sure whether you are entitled to use our services, please contact our Customer Care Team.
6.1. Information. The information found on the trading platform is of general nature only and does not intend to address particular circumstances of any individual or entity. The trading platform cannot be held liable in a case, where reliance on the information published on Bithoven.com resulted in losses for the user. See also: Disclaimer and Consent.
6.3. Aggregate liability. We are in control of any action or proceeding where we are involved, and we have the right to decide how and if the action or proceeding should be settled. In no event shall the aggregate liability of Bithoven.com exceed the fees paid by the user within three months immediately preceding the date of any claim which gave rise to such liability. See also: Disclaimer and Consent.
7.1. In order to create an account on Bithoven.com, you must go through the registration process (as mentioned in paragraph 2 above) in compliance with AML/KYC procedures. See also: AML/KYC Policy.
Bithoven.com reserves the right to limit the number of Bithoven.com accounts a given user owns.
7.2. When you create an account on Bithoven.com, you commit to:
Create a strong password that you will use exclusively for Bithoven.com.
Store your password in a secure place and update it every two weeks.
Update the information you shared with us on a regular basis.
Be held responsible for all the activities undertaken on your account and accept the risks related to the existence of your account.
Inform our Customer Care Team immediately about suspicious activities related to the use of your account or our services.
8.1. Bithoven.com enables the users to perform transfers between their account and external third-party services and vice-versa.
8.2. You fully authorize Bithoven.com to execute a transfer of your cryptocurrencies when you request a deposit or withdrawal of cryptocurrencies to or from your Bithoven.com account. You understand and acknowledge that by requesting a deposit, you fully authorize the creation of the address for receiving cryptocurrencies before any cryptocurrencies can be transferred to your Bithoven.com account. Bithoven.com shall not be held responsible for any delays associated with deposit/withdrawal requests. You agree to indemnify Bithoven.com against any losses, demands and claims arising or in any way related to the transfer delays whether it was our fault or not.
8.3. You fully authorize Bithoven.com to debit (execute a transfer of your cryptocurrencies) your account for charging Bithoven.com compensation and fees according to current rates and fees. This means that Bithoven.com has an irrevocable right to execute a transfer of your cryptocurrencies to its own favor when any compensation or fee to Bithoven.com is applied.
9.1. Please note that we do not act as your fiduciary, intermediary, financial advisor or in any similar capacity on your behalf. You engage in trading activities solely at your own risk.
9.2. We do not provide you with funding, and we do not engage in support margin trading. The trade is executed solely between the users.
9.3. By submitting a trade order on Bithoven.com, you authorize the trading platform: 1) to execute and record a transfer of your cryptocurrencies to/from/on Bithoven.com account; 2) to reserve (block) your cryptocurrencies on the account if the trade order so requires; 3) to charge you the applicable transaction fees.
9.4. The rates published on the trading platform shall not be taken as a financial or investment advice and are not guaranteed to contain no errors or distortions. Thus, neither Bithoven.com nor its associates shall be held liable for any losses, including but not limited to loss of use, loss of profits, or loss of data, resulting from or in any way related to the use of information in regards to the trading rates or any other trading activities performed on the trading platform.
9.5. The trading platform shall not be held liable if the exchange rates available on Bithoven.com differ from the exchange rates available via other sources outside our services.
9.6. Bithoven.com shall not be held liable for the foregoing rate discrepancies at the moment of trade transaction. The trade order may be executed at a different rate than the rate made available on the trading platform. This may occur due to various factors stemming from the market volatility such as illiquidity, high volume, price fluctuations, etc.
10.1. We do everything in our power to protect your cryptocurrencies and account from unauthorized access. We employ a multitude of technical tools and features to prevent our system from malfunctioning. By depositing or withdrawing your cryptocurrencies to/from your Bithoven.com account, you allow us to make decisions in regards to the safety and security of your cryptocurrencies and account.
10.2. Because we always strive to protect our users, we have a right to prohibit or terminate the user’s transfers on Bithoven.com without any prior notice or provision of reason solely based on suspicion of fraud, scam or any other activity that may be recognized as illegal or non-compliant with legal requirements.
10.3. Nothing herein shall be interpreted as an expressed intention to seize your cryptocurrencies. We only want you to be aware of our right to take security measures in regards to your cryptocurrencies and account.
11.1. We encourage only users with sufficient trading background to use our trading platform. This is related to the risks associated with trading cryptocurrencies. Even for experienced traders, financial losses can be substantial due to crypto market volatility. You should, therefore, carefully consider whether you would want to engage in trading, as you do it at your own risk. By using our trading platform, you agree that:
You may lose all cryptocurrencies in your Bithoven.com account or incur losses beyond the trading platform.
You may not be able to liquidate a position due to crypto market volatility, or if there is a lack of liquidity.
You may not limit your losses by placing “stop-loss” or “stop-limit” orders due to market volatility.
The use of leverage in investments is not guaranteed to protect you from losses.
No position, whether it is “spread”, “long” or “short” can be deemed absolutely secure.
You face risks pertaining to the internet usage such as the failure of software, hardware, and network connection. These risks are beyond our reasonable control, thus, we cannot be held responsible for them.
Because the trading platform is based on blockchain, you face risks associated with the blockchain malfunction. We cannot control blockchain networks and thus cannot be held responsible for any unanticipated changes and damages to the protocol.
11.2. The foregoing points are applicable to all cryptocurrencies, however, the list is not exhaustive. Trading always involves risk, and there are no precautions you can take that are guaranteed to protect you from losses.
12.1. By creating an account on Bithoven.com, you agree to receive all communications related to your Bithoven.com account as well as Bithoven.com services. You consent that Bithoven.com may provide these communications via email, live chat, notifications and posts on the trading platform. It is the user’s responsibility to monitor the communications. In case you want to receive the electronic copies of communications, please contact our Customer Care Team.
12.2. You are responsible for keeping the email address you provided for communications with us accurate and current. If the email is out-of-date, inaccurate or blocked, you must update it in your account or by contacting our Customer Care Team. We cannot be held responsible that you did not receive the communications if you did not add Bithoven.com sender to the address book, and communications from us land in your spam folder or get rerouted. Please note that if the communications we send to you get returned, we have a right to suspend or terminate your account.
13.1. You agree to pay the fees for the transfers executed on the trading platform as well as our designated payment processors. Fees are subject to change, and it is your responsibility to be fully informed of such changes. The changes go into effect as of the effective date shown in the respective notification such as the posting on the trading platform, email, live chat, or any other form of written or oral text. We are authorized to deduct your cryptocurrencies for the fees owed on the trading platform.
15.1. Transfer confirmation. Whenever you make a deposit/withdrawal request or a trade, you get a transfer confirmation from the trading platform containing the details of the transfer. The failure to provide such confirmation shall not prejudice or invalidate the terms of the transfer.
15.2. Access to account and services. We may at any time restrict, modify or terminate access to account or services for the user without prior notice or provision of reason.
15.3. Restrictions of transfer. We may at any time impose limits and restrictions on the conditions of transfer such as a transfer amount without prior notice. It is also in our discretion to decline a transfer.
15.4. Cancellations of transfer. Transfer requests are very difficult to change, withdraw or cancel. The user must understand that once they make a transfer request, it is final. The user must notify our Customer Care Team immediately if they want to cancel the transfer. We have a right to decline the cancellation request.
15.5. Insufficient cryptocurrencies. If you do not have a sufficient amount of cryptocuttency(ies) to execute a transfer, we may decline the transfer request and cancel the entire order or execute the request by partially fulfilling the order.
15.6. Taxes. It is user’s responsibility to report and pay taxes to the respective authorities. Bithoven.com does not collect, report, withhold or remit the user’s taxes and cannot be held liable if the user fails to fulfil their tax obligations such as failure to pay the correct amount of tax.
15.7. Feedback. Your feedback is the sole property of Bithoven.com. We have exclusive rights to use and disseminate your feedback in any way we deem appropriate. We do not pledge to keep your feedback confidential nor do we inform you regarding its use. We do not compensate the user for their feedback. Please do not share your feedback if you expect to preserve your IP rights or receive any form of compensation. We can share your feedback with the third parties if they claim their IP or other rights have been violated. We may also remove or modify your feedback at any time without informing you of said changes.
16.1. Bithoven.com IP is the sole property of Bithoven.com. Bithoven.com IP falls under the international copyright laws as well as other IP laws.
16.2. You shall have a limited and nonexclusive license to use Bithoven.com IP for personal and business needs only. You shall not resell, distribute, modify, or use Bithoven.com IP for any other derivative purposes. The license granted in this section shall be automatically terminated if we suspend or discontinue your access to the account or our services.
17.1. Bithoven.com cannot be held responsible for the accuracy of information provided by the third party services on the trading platform, nor are we liable for any losses you may suffer as a result of dealings with the foregoing services.
18.1. Bithoven.com never intends or desires to make tokens and/or coins that can be classified as securities by the SEC or any other authorities. We insist that the cryptocurrencies listed on the trading platform cannot be classified as securities under any circumstances.
18.2. The owner of the token/coin is held liable if their token/coin can be classified as security. The trading platform can decide to prohibit or terminate any transfers with such tokens/coins solely at its own discretion.
18.3. We strive to ensure that every type of cryptocurrency available for trading with us is not a security. However, we cannot be held liable if any securities are listed as cryptocurrencies on the trading platform.