I did not receive my withdrawal

Your withdrawal can have these statuses:

• Done
It means that your withdrawal was confirmed on blockchain, and your funds must be in your wallet. Please contact the wallet services if you do not see any coins in your personal wallet. Ask our Customer Care Team for help if you spot an error in the blockchain explorer.

• In progress
It means that your withdrawal has not been yet confirmed on the blockchain. It takes time for a transaction hash to be formed, so you might just need to wait a little. However, the transaction normally should not take longer than a couple minutes to be processed.

• Canceled
The withdrawal may be cancelled by us due to security reasons. You cannot cancel the withdrawal by yourself.

If you made the wrong withdrawal, please contact us immediately. However, please note that blockchain transactions are irreversible, and most likely it will not be possible to cancel your withdrawal.