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General

How to register an account?
How to confirm your email?
Why use Bithoven.com?
Do I need to get any application for my mobile?
Is account verification obligatory?
Can I earn without investing?

Account and security

How to contact our Customer Care Team?
How to protect my account?
How to restore access to my account?
How to set up 2-Step Verification (2FA)?
What security options do you offer?
Suspicion of hacking
How to manage notifications?
What is a 4-digit PIN-code?

Deposits

Where is my deposit?
How to recover a mistakenly sent deposit?
Do you charge deposit fees?
Do you accept fiat deposits?
What is a wallet address?

Trading

How to perform a trade?
Trading tools
How to manage my trading activities?
What are limit orders?
What are market orders?
What are scaled orders?
Trading fee
Is there any fixed minimum amount for trading?

Withdrawals

I did not receive my withdrawal
I cannot withdraw my coins/tokens
Can I cancel my withdrawal?
Do you charge withdrawal fees?
Where can I find a transaction hash?
How to use Templates?
What are withdrawal fees?
What are the daily withdrawal limits?

Legal issues & KYC

What is verification?
How do I verify my account?
How to contact Bithoven.com about legal issues?

Referral Program

What is Referral Reward?
Who are Referrers and Referrals?
How to become a VIP Referrer?
Which coins are supported in the Referral Program?
Can I use Referral Rewards for trading?
How can I monitor statistics on my Referrals?
Can I refer myself and earn Referral Reward?
Is there a limit on the number of Referrals I can refer?
What’s the best way to share my Referral Link?

Margin Trading

What is margin?
What is margin trading?
What is leverage?
What are trading on exchange and trading on margin?
What is an Ask?
What is a Bid?
What is Spread? Floating Spread?
What types of orders are available on margin?
How to restore margin account password?
Do I need to have two accounts for Demo and Live margin trading?
Why I cannot login to margin with my Bithoven.com account?

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