Frequently Asked Questions
Account and security
How to contact our Customer Care Team?
How to protect my account?
How to restore access to my account?
How to set up 2-Step Verification (2FA)?
What security options do you offer?
Suspicion of hacking
How to manage notifications?
What is a 4-digit PIN-code?
Where is my deposit?
How to recover a mistakenly sent deposit?
Do you charge deposit fees?
Do you accept fiat deposits?
How to perform a trade?
How to manage my trading activities?
What are limit orders?
What are market orders?
What are scaled orders?
I did not receive my withdrawal
I cannot withdraw my coins/tokens
Can I cancel my withdrawal?
Do you charge withdrawal fees?
Where can I find a transaction hash?
How to use Templates?
What are withdrawal fees?
What are the daily withdrawal limits?
Legal issues & KYC
What is verification?
How do I verify my account?
How to contact Bithoven.com about legal issues?
What is Referral Reward?
Who are Referrers and Referrals?
How to become a VIP Referrer?
Which coins are supported in the Referral Program?
Can I use Referral Rewards for trading?
How can I monitor statistics on my Referrals?
Can I refer myself and earn Referral Reward?
Is there a limit on the number of Referrals I can refer?
What’s the best way to share my Referral Link?
What is margin?
What is margin trading?
What is leverage?
What are trading on exchange and trading on margin?
What is an Ask?
What is a Bid?
What is Spread? Floating Spread?
What types of orders are available on margin?
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Disclaimer and Consent
Referral Terms of Service
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