Frequently Asked Questions
Account and security
How to contact our Customer Care Team?
How to protect my account?
How to restore access to my account?
How to set up 2-Step Verification (2FA)?
What security options do you offer?
Suspicion of hacking
How to manage notifications?
Where is my deposit?
How to recover a mistakenly sent deposit?
Do you charge deposit fees?
Do you accept fiat deposits?
How to perform a trade?
How to manage my trading activities?
What are limit orders?
What are market orders?
What are scaled orders?
I did not receive my withdrawal
I cannot withdraw my coins/tokens
Can I cancel my withdrawal?
Do you charge withdrawal fees?
Where can I find a transaction hash?
How to use Templates?
What are withdrawal fees?
What are the daily withdrawal limits?
Legal issues & KYC
What is verification?
How do I verify my account?
How to contact Bithoven.com about legal issues?
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