1) Did you make a mistake in your deposit address?
In this case, it will not be possible to recover your deposit, as nobody has access to that address. Please note that blockchain transactions are irreversible, so you’ve got to be extra careful when making one.

2) Did you make a deposit in the wrong currency?
If you made a deposit in the wrong currency, for instance, you tried sending ETH to a BTC address, it may be possible to restore it. You will need to contact our Customer Care Team to find out if we can do it. Please note that this process can be rather time-consuming and labor intensive.